Ashtrom Group is committed to ensuring equal, respectful, accessible, and professional service for all its customers. In compliance with the Equal Rights for Persons with Disabilities Law, 1998, and the regulations promulgated thereunder, the Group has invested significant efforts and resources to implement the necessary accessibility adjustments. These adjustments are designed to enable individuals with disabilities to independently and equally access the services provided to all customers in a respectful manner.

This commitment applies to all subsidiaries of Ashtrom Group.

Accessibility Arrangements in Ashtrom Group Buildings

To view the accessibility arrangements for Ashtrom Group buildings, please click here.

Accessible Customer Service

• Entry to the reception area is permitted for service animals assisting individuals with disabilities.

• Guide dogs for the visually impaired are allowed access.

• Customers may contact the Accessibility Coordinator to request information in accessible formats.

• Employee Training for Accessible Service: Training sessions are conducted to raise awareness of accessibility issues and equip employees with practical tools for providing accessible service.

• Accessible Call Center: The voice response system has been made accessible, ensuring that information is communicated clearly and without background music.

• Additional Means of Contact - We offer several additional methods of communication: 

Email: nagish@ashtrom.co.il

Phone: 03-623-1418

Website Accessibility

An accessible website ensures that individuals with disabilities and older adults can browse with the same ease and enjoyment as any other user. In Israel, there are approximately 1.6 million individuals with disabilities, including about 751,000 within the working age range of 20-64. Statistics show significant disparities between people with and without disabilities in various aspects of life.

Ashtrom Group is committed to promoting equal opportunities in the digital space for people with disabilities and those who rely on assistive technologies to access the internet.

Website Accessibility Information

• This website complies with the requirements of the Equal Rights for Persons with Disabilities (Service Accessibility Adjustments) Regulations, 2013.

• Accessibility adjustments have been made in accordance with the recommendations of the Israeli Standard (TI 5568) for web content accessibility at AA level, as well as the international WCAG 2.0 guidelines.

• The site has been optimized for maximum compatibility with the Chrome browser.

• It provides a semantic structure for assistive technologies and supports common keyboard navigation using arrow keys, Enter, and Esc for exiting menus and windows.

• The website is optimized for display on major browsers and mobile devices.

• For the best browsing experience with screen reader software, we recommend using the latest version of NVDA.

• Documents or videos uploaded to the website prior to October 2017 may not be fully accessible. Should you encounter such a document or video, please contact the Ashtrom Group Accessibility Coordinator, and we will ensure the information is made accessible to you.

• Provision of information in accessible formats - The company offers its customers the option to receive information in accessible formats, free of charge, specifically for individuals with disabilities. For inquiries or information regarding accessibility, please contact the company's Accessibility Coordinator, whose contact details are provided later in this statement.

Submitting Requests and Suggestions for Accessibility Improvements

We are continuously working to improve the accessibility of our company as part of our commitment to providing accessible services to the entire population, including individuals with disabilities.

If you encounter any accessibility issues or malfunctions, we kindly ask that you notify us. We will make every effort to find an appropriate solution and address the issue as quickly as possible.

Contact Details for the Accessibility Coordinator at Ashtrom Group

Name: Gilad Reuveni

Phone: 054-2324557

Email: giladr@ashtrom.co.il

WhatsApp: 054-2324557